FENTY BEAUTY FAQ's
In addition to FentyBeauty.com, you can shop Fenty Beauty at Sephora, Sephora inside JCPenney, and Sephora.com.
Of course! FentyBeauty.com ships internationally to 100+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com.
We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Email me when in stock” button. When that must-have item is back in action, you’ll be the first to know.
FentyBeauty.com offers FREE Standard Ground Shipping on all U.S. merchandise orders of $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5.95 for Standard Ground shipping. Our standard shipping option is Standard Ground Shipping.
Certain items are considered hazmat, or hazardous materials which include aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) and are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. These items cannot be shipped to Alaska, Hawaii, or Puerto Rico.
Currently none of the Fenty Beauty products are considered hazmat.
We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.
We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please reach out to us at 1.855.440.7474, 24 hours, 7 days a week, excluding holidays. Have your order number ready, and let us know which products you are missing.
RETURNS & EXCHANGES
It’s easy! Check out our Returns + Exchanges page.
Please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at 1.855.440.7474.
If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.
Sorry, purchases from FentyBeauty.com cannot be returned or exchanged at Fenty stores or other authorized retailers.
For further questions, the Fenty Beauty Customer Service Team is available to assist via phone at 1.855-440-7474.
To register for a Fenty Beauty account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.
You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.
All good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. Need help? Please contact Customer Service at 1.855.440.7474.
CREDIT CARD TROUBLE
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, call 1.855.440.7474 or contact your financial institution for further assistance.
We often include a free sample or two with online orders. We’ll keep you posted on the next time Fenty Beauty runs this kind of promotion—just make sure you’re on our email list to be the first to know.
Never. Fenty Beauty is a cruelty-free brand. We never test products or ingredients on animals, nor do we allow suppliers or affiliates to conduct testing on our behalf.
Fenty Beauty is cruelty-free and never tests on animals, nor do we allow suppliers or affiliates to conduct animal testing on our behalf. While the majority of the products are free of animal byproducts, Fenty Beauty is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. The following products are considered vegan-friendly: Pro Filt’r Soft Matte Longwear Foundation, Match Stix Matte Skinsticks, Invisimatte Blotting Powder, Gloss Bomb Universal Lip Luminizer, and our Brushes & Tools.
Your health and safety is important to us—we know how serious gluten allergies can be. Fenty Beauty products are formulated without gluten-derived ingredients; however, due to the manufacturing process, we cannot confirm that our products are free from any traces of gluten. If you have concerns regarding gluten, please ask your doctor.
Fenty Beauty is paraben-free (and phthalate-free, too).
Currently, we do not have a pro discount for makeup artists, but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.
The only way to guarantee authenticity is by purchasing from official Fenty Beauty retailers: FentyBeauty.com, Sephora stores, Sephora.com, Harvey Nichols, and HarveyNichols.com.
FentyBeauty.com is all about makeup products, and makeup products only! For non-beauty related Fenty retail, please visit the relevant authorized retailer.
Rihanna is the creator of Fenty Beauty and has partnered with Kendo Brands to create the brand.
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