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FENTY BEAUTY + FENTY SKIN FAQ's




SHIPPING/ORDER STATUS


In addition to FentyBeauty.com, you can shop Fenty Beauty at Sephora, Sephora inside JCPenney, and Sephora.com. You can shop Fenty Skin exclusively on FentySkin.com.

Of course! FentyBeauty.com ships internationally to 100+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com as well as Boots or Boots.com.

Of course! FentySkin.com ships internationally to 100+ countries.

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Email me when in stock” button. When that must-have item is back in action, you’ll be the first to know.

FentyBeauty.com and FentySkin.com offer FREE U.S. Standard Ground Shipping on all orders, and FREE 2-day U.S. Air Shipping on all $75+ orders. FentyBeauty.com and FentySkin.com offer FREE international shipping on $75+ orders and $9.95 international shipping on $50+ orders.

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please reach out to us at 1.855.440.7474, 7am – 2am EST, 7 days a week, excluding holidays. Have your order number ready, and let us know which products you are missing.



RETURNS & EXCHANGES


It’s easy! Check out our Returns + Exchanges page.

Please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at 1.855.440.7474.

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.

Sorry, purchases from FentyBeauty.com or FentySkin.com cannot be returned or exchanged at Fenty stores or other authorized retailers.

For further questions, the Fenty Beauty + Fenty Skin Customer Service Team is available to assist via phone at 1.855.440.7474.



SALES TAX


We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

We collect the simplified sellers use tax on items delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010083801.



MY ACCOUNT


To register for a Fenty Beauty + Fenty Skin account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.

You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.



LOGIN


All good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. Need help? Please contact Customer Service at 1.855.440.7474.



CREDIT CARD TROUBLE


If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, call 1.855.440.7474 or contact your financial institution for further assistance.



PRODUCT-RELATED


We often include a free sample or two with online orders. We’ll keep you posted on the next time Fenty Beauty or Fenty Skin runs this kind of promotion—just make sure you’re on our email list to be the first to know.

Never. Fenty Beauty + Fenty Skin are cruelty-free brands. We never test products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf.

Fenty Beauty + Fenty Skin are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Fenty Beauty is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages. Fenty Skin is a fully vegan line.

Yes. Fenty Beauty + Fenty Skin products are formulated without gluten-derived ingredients and there are no detectable levels of gluten introduced in the manufacturing process.

Fenty Beauty + Fenty Skin are paraben-free (and phthalate-free, too).



OTHER


We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Afterpay (U.S. only), and Fenty Beauty + Fenty Skin E-Gift Cards.

Currently, we do not have a pro discount for makeup artists, but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.

The only way to guarantee authenticity is by purchasing from official Fenty Beauty retailers: FentyBeauty.com, Sephora stores, Sephora.com, Sephora inside JCPenney, Boots, Boots.com, Harvey Nichols, and HarveyNichols.com. FentySkin.com is the only official retailer for Fenty Skin products.

No, we only sell Fenty Beauty and Fenty Skin products.

Rihanna is Founder and CEO, and an owner of Fenty Beauty + Fenty Skin.

Fenty Beauty + Fenty Skin are joint ventures between Rihanna and Kendo Brands.

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